Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us when you use our Service, including:

• Account Information: Your Slack user ID, workspace ID, workspace name, and email address
• Poll Content: The polls you create, including questions, options, and settings
• Responses: Your responses to polls created by yourself or others in your workspace
• Communication Data: Information you provide when contacting our support team
• Payment Information: Billing details processed through our payment provider (we do not store credit card information)

1.2 Information Collected Automatically

When you use our Service, we automatically collect certain information about your device and usage patterns, including:

• Log Data: IP address, browser type, operating system, access times, and pages viewed
• Usage Data: Information about how you interact with the Service, including features used and time spent
• Device Information: Device identifiers, device type, and device settings
• Cookies and Tracking Technologies: See our Cookie Policy for more information

2. How We Use Your Information

We use the information we collect to:

• Provide and Maintain the Service: Deliver, operate, and maintain our polling service
• Process Transactions: Handle subscription payments and manage billing
• Improve the Service: Analyze usage patterns to enhance functionality and user experience
• Communicate with You: Send service-related notifications, respond to inquiries, and provide customer support
• Ensure Security: Detect, prevent, and address technical issues, fraud, or abuse
• Comply with Legal Obligations: Meet legal requirements and respond to legal requests
• Personalization: Customize your experience based on your preferences and usage

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processing (Stripe, Paddle, etc.)
• Cloud hosting and infrastructure providers
• Analytics and performance monitoring services
• Customer support and communication tools

These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.

3.2 Slack Integration

Since Coco Polls operates as a Slack application, we share necessary information with Slack in accordance with Slack's API terms and your workspace's settings. This includes workspace and user information required to provide the Service.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

3.4 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account or disconnect the Service from your Slack workspace, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

7. Children's Privacy

Our Service is not intended for individuals under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information receives an adequate level of protection.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will also notify you via email or through a prominent notice on our Service if the changes are material.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]